Effective Date: March 08, 2025
Website: https://dhflights.com
1. Introduction
DREAMHOLIDAYS FOR TRAVELS AND TOURS CO. L.L.C (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our services or visit https://dhflights.com.
2. Company Details
- Company Name: DREAMHOLIDAYS FOR TRAVELS AND TOURS CO. L.L.C
- Registration No.: 1451045
- Registered in: Dubai, UAE
- Authorized by: Dubai Civil Aviation Authority (NOC Granted)
- Address: Areneco Marlin, Office 3001-42, Al Muraqqabat, Deira, 124255, Dubai, UAE
- Email: info@dhflights.com
- UK Phone: +44 20 3048 4040
- UAE Phone: +971 529506176
3. What Personal Data We Collect
- Identification Data: Name, phone, email
- Technical Data: IP address, browser, device, operating system
- Usage Data: Page visits, time on site, clicks
- Communication Data: Customer support messages, contact form entries
4. How We Collect Your Data
- Directly from you via forms or calls
- Automatically through cookies and analytics
- Via third-party affiliate links (e.g., Trip.com)
5. How We Use Your Data
- To provide search and referral services for flights
- To improve our website functionality and performance
- To communicate with you regarding support or inquiries
- For analytics and advertising optimization
- To comply with applicable UAE and UK regulations
6. Data Sharing and Affiliates
We do not sell your data. However, we may share your data with:
- Trip.com: Our exclusive affiliate partner for flight bookings
- Service Providers: Hosting, analytics, and email support tools
- Legal Authorities: If required by law or legal process
7. Data Processing Location
Your personal data may be stored or processed outside the UK, including in the UAE or within the systems of Trip.com. We ensure that all data processing is done securely and legally.
8. Data Security
We use encryption, firewalls, and strict access controls to secure your data.
9. User Rights (UK & EU GDPR-compliant)
You have the right to:
- Access your data
- Rectify incorrect data
- Request erasure
- Object to processing
- Lodge a complaint with the UK ICO or UAE data authority
10. Retention of Data
We retain your personal data only as long as needed for service delivery and legal compliance. Analytics data may be kept for up to 24 months.
11. Use of Cookies
We use cookies to improve website performance, monitor analytics, and serve targeted ads (e.g., via Google or Meta platforms). You can control cookie settings through your browser.
12. Booking & Regulatory Disclaimer (Non-ATOL/ABTA)
We do not directly sell flight tickets. All bookings are handled by Trip.com, a third-party OTA. We earn a commission when you book through our referral links.
Important:
We are not ATOL or ABTA protected, as we do not sell or package travel services. We act solely as a flight search and referral platform for UK users. For ATOL-protected services, please refer to licensed UK travel providers.
13. Contact & Complaints
For any privacy-related concerns or data access requests, contact us:
- Email: info@dhflights.com
- UK Phone: +44 20 3048 4040
- UAE Phone: +971 529506176
